Refund & Cancellation Policy — CommerciaX Infotech

Last Updated: May 10, 2026

At CommerciaX Infotech Pvt Ltd, we are committed to delivering high-quality outcomes through our sprint-based service model. Each sprint represents a dedicated phase of work planned, executed, and delivered with client approval. Due to the nature of our services, our refund and cancellation policy is outlined below.

How to Initiate a Refund or Cancellation

Refund or cancellation requests must be submitted in writing via:

Email:

info@commerciax.com

Subject Line:

Refund Request — [Client Name] — [Sprint Number]

Details Required:

Project name, sprint number, date of payment, reason for the request, and any supporting documentation.

We aim to acknowledge all refund requests within 2 business days of receipt.

Refund & Cancellation Eligibility

Due to the time-bound and resource-intensive nature of sprint execution, refunds are generally not provided once a sprint has started. Exceptions may be made under the following strict and limited circumstances:

A. Pre-Sprint Refunds:

If a sprint has been paid for but has not yet started, a 100% refund may be issued upon request.
A sprint is considered "started" once any preparatory work (research, planning, or task assignment) begins, even if deliverables have not yet been shared.

B. Mid-Sprint Refunds:

Refunds will not be issued if the sprint is in progress or completed, except in cases of:
- Non-delivery of services due to internal operational failure at CommerciaX.
- Material breach of service scope or timeline not caused by client-side delays or changes.
Partial refunds may be considered only if:
- No more than 25% of the committed sprint work has been completed.
- A formal service review indicates significant deviation from the agreed scope.

C. Post-Sprint Refunds:

Once a sprint is completed and/or approved, no refunds will be issued.
Clients are encouraged to provide structured feedback during and immediately after delivery for any adjustments required under our revision policy.

Refund Processing Timeline

If a refund is approved:

Processing time: 5–7 business days.
Refunds will be credited back to the original payment method only.
A confirmation email with a refund reference number will be issued once processed.

Important Notes

CommerciaX reserves the right to deny any refund request that does not meet the above criteria.
Sprint timelines and approvals are tracked via our internal project management tools and client communication records.
Cancellation of upcoming sprints must be communicated at least 48 hours prior to the planned start date.
Product subscriptions (Neweb.ai, Fonda.co) follow product-specific cancellation terms outlined at the point of subscription.